Order Cancellation and Refund Policy
At Ridhika Enterprises, we take pride in delivering high-quality food products to our customers. Because our products are perishable and often prepared or packaged shortly after an order is placed, we have established a cancellation policy that reflects both our commitment to customer satisfaction and the practical limitations of handling food items.
Order cancellations are generally considered only in cases where the purchase was made unintentionally—for example, if the customer selected the wrong item, entered incorrect information, or placed the order in error. In such instances, we ask that you contact our customer support team as soon as possible so that we can review the situation and determine the most appropriate resolution.
To ensure fairness and operational efficiency, all requests for order cancellation must be submitted within 24 hours of placing the order, provided that the payment has been successfully completed. Requests made after this 24-hour window may not be eligible for cancellation or refund, especially if the preparation or packaging of the product has already begun.
We understand that unforeseen circumstances can occur. Therefore, at our sole discretion, we may consider cancellations beyond the 24-hour period under exceptional situations. These may include duplicate orders, delays in delivery due to reasons within our control, or other reasonable and documented cases. In such situations, we reserve the right to issue refunds—either full or partial—based on the specific circumstances of the order and the stage of fulfillment at the time of the request.
Refunds, if approved, will be processed using the original method of payment and may take several business days to reflect in your account depending on your financial institution. We aim to handle all refund requests promptly and transparently to maintain your trust and satisfaction.
We kindly advise our customers to carefully review their order details before confirming a purchase. If you have any questions about the products, ingredients, or shipping timelines, please reach out to us in advance to avoid any confusion or need for cancellation.
By placing an order with Ridhika Enterprises , you acknowledge and agree to the terms of this cancellation and refund policy.
For further assistance, please contact our customer support team at
info@ridhikaenterprises.com
+919958481072 +919871197923